The partnership between TAL and UniSuper has been a defining part of the superannuation fund's strategy for over a decade; however, this change marks a new chapter for UniSuper, which began this journey with TAL back in 2013, transitioning from its previous relationship with Hannover Re Life Australasia.
UniSuper's Chief Executive, Peter Chun, emphasized the fund's commitment to providing its members with top-tier protection for both the individuals and their dependents. The switch to MetLife is seen as a pivotal step in fortifying this commitment. "The adoption of MetLife's services will reinforce our ability to stand by our members during the most difficult times in their lives," Chun explained, further highlighting the fund's ongoing pursuit of exceptional service across all aspects of its offerings, insurance included.
MetLife Australia's Chief Executive, Richard Nunn, has attributed the acquisition of the mandate to MetLife's innovative digital platforms and customer-centric operational model. This technological edge combined with a strong focus on customer experience is believed to have been a distinguishing factor in UniSuper's decision-making process.
This transition highlights the dynamic nature of the superannuation and insurance sectors in Australia. With an ever-increasing focus on digital innovation and customer satisfaction, providers like MetLife are poised to cater to evolving needs while helping funds like UniSuper to deliver on their promise of exceptional member services.
