Major banks, including ANZ and Westpac, have reported that while many customers are ahead on their mortgage repayments, there is a growing number of borrowers experiencing financial hardship. ANZ's Chief Financial Officer, Farhan Faruqi, noted that 88% of their mortgage customers are ahead on repayments, yet the bank remains vigilant in monitoring those who may be struggling.

Westpac has also observed an increase in customers seeking assistance, with 85% of their mortgage holders ahead on repayments. However, the bank acknowledges that a small percentage of their portfolio is experiencing financial hardship, prompting them to offer support options such as temporary repayment pauses or reduced payments.

For borrowers facing mortgage stress, it's crucial to proactively engage with their lenders to discuss available support options. Financial institutions are encouraging customers to reach out early to explore solutions tailored to their individual circumstances, aiming to prevent defaults and provide relief during this challenging period.

In light of these developments, borrowers should review their financial situations, consider budgeting adjustments, and seek professional financial advice to navigate the implications of rising interest rates effectively.

Author: Paige Estritori
Published: Wednesday 20th May, 2026

Please Note: If this information affects you or is relevant to your circumstances, seek advice from a licensed professional.

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