The Australian Securities and Investments Commission (ASIC) cited multiple instances of misconduct by ANZ, including misleading the government during a A$14 billion bond deal, failing to act on customer hardship notices, and charging fees to deceased clients. These breaches reflect systemic issues within the bank's operations and governance.
This fine is the latest in a series of compliance failures by ANZ over the past eight years. Previous penalties include:
- A$10 million in November 2017 for attempting to manipulate interest rates.
- A$5 million in February 2018 for neglecting income verification in car financing.
- A$10 million in October 2020 for improper non-payment fees.
- A$25 million in October 2022 for not providing benefits to hundreds of thousands of accounts.
- A$15 million in September 2023 for misleading credit card customers about available funds.
- A$10 million in March 2023 for accepting information from unlicensed home loan introducers.
- A$900,000 in December 2023 for failing disclosure rules in a major share sale in 2015.
The cumulative effect of these penalties highlights the need for robust internal controls and a culture of compliance within financial institutions. For consumers, this development serves as a reminder to remain vigilant and informed about the practices of their financial service providers.
ANZ's commitment to rectifying these issues and restoring public trust will be closely monitored by regulators and the public alike. This case also serves as a precedent for other financial institutions, emphasising the importance of ethical conduct and regulatory adherence.
