The initiative will see MPMS deploy AI for enhanced investor engagement, offering superannuation fund members improved access to their pensions and providing listed companies with advanced tools for shareholder interaction. Vivek Bhatia, MPMS's CEO, emphasised that the partnership allows the company to leverage Microsoft's AI expertise confidently, promising modernisation and innovation throughout the investor and member journey. The collaboration also includes creating new roles focused on delivering forward-thinking solutions for clients.
According to Rodrigo Kede Lima, President of Microsoft Asia, the partnership targets significant transformation in enhancing member and investor experiences. By adopting Microsoft’s AI technologies, MPMS aims to automate core processes in superannuation, resulting in faster, more accurate, and personalised support during pivotal life moments.
A key component of this transformation is the rollout of Microsoft 365 Copilot and GitHub Copilot within MPMS, aimed at boosting productivity, improving knowledge management, and embedding AI literacy within its workforce. The initiatives are rooted in Microsoft’s secure-by-design principles to ensure compliance with data governance, privacy, and regulatory standards across different jurisdictions. The joint roadmap includes investments in AI governance frameworks and the deployment of robust, agent-based services.
This five-year agreement builds upon MPMS’s existing investments in cloud modernisation, positioning the organisation to spearhead the next wave of transformation in superannuation and investor services. By partnering with Microsoft, MPMS is set to establish a new benchmark in service delivery, leveraging AI to provide a simplified, transparent experience for both superannuation fund members and shareholders of listed companies.
