This wave of complaints started around 4 PM (AEST) on Thursday, as indicated by User reports flooding Downdetector. Within half an hour, there were over 1900 grievances about NAB, highlighting a widespread frustration.
Among the issues aired on social media, many customers expressed their difficulties in accessing their account balances via the NAB app. One user went as far as speculating a potential hacking incident affecting NAB’s internet banking system. "Asking for a new version of online banking but won’t work," commented a frustrated customer on X, formerly known as Twitter.
A different user noted, "Hey, looks like your mobile banking is having issues," while others described exasperatingly slow login processes, leading to them being "immediately thrown out" once they managed to log in.
After an initial update, the bank's systems were declared fixed around 6:40 PM, returning to normal operations. Despite the resolution, it remained clear that the downtime caused considerable inconvenience to many.
Earlier, NAB attributed the service disruptions to "technical difficulties" and apologized to its customers through a statement to 7NEWS.com.au. "We’re sorry for any inconvenience this is causing our customers," a spokesperson said. "Our tech team is currently investigating and working to fix this as soon as possible."
This incident follows a similar disruption at the start of July when NAB users were locked out from accessing their accounts for several hours. As the bank continues to address these recurring issues, customers are left hoping for more robust and reliable services moving forward.
