According to ASIC, the false comparisons affected various types of insurance, including home, car, pet, and boat policies. The regulator argues that RACQ was aware of the issue shortly after implementation but failed to correct it despite receiving complaints. This alleged misconduct has raised concerns about transparency and trust within the insurance industry.
In response, RACQ acknowledged ASIC's proceedings and stated that it had self-reported the issue in 2024. The company is cooperating with the regulator and conducting an internal review to address the concerns raised.
For small business owners, tradies, sole traders, event organisers, and contractors, this case highlights the importance of vigilance when reviewing insurance renewal notices. Misleading information can lead to unnecessary expenses, impacting the financial health of businesses. It's crucial for policyholders to carefully examine renewal documents and seek clarification on any discrepancies.
To protect against such issues, businesses should consider the following steps:
- Regularly review insurance policies and renewal notices for accuracy.
- Compare premiums and coverage options from multiple insurers to ensure competitive pricing.
- Engage with insurance brokers or advisors to gain a clear understanding of policy terms and conditions.
- Report any concerns or discrepancies to the insurer promptly and seek resolution.
By staying informed and proactive, businesses can safeguard themselves against potential misleading practices and ensure they receive fair and transparent insurance services.
Published: Sunday 14th December, 2025
Please Note: If this information affects you or is relevant to your circumstances, seek advice from a licensed professional.
