The investigation uncovered that a combination of hidden commissions and fees can inflate insurance premiums by as much as 40%. These undisclosed financial arrangements between insurance companies, brokers, and strata managers have raised significant concerns about transparency and fairness in the industry.

CHOICE's findings were further highlighted in a Four Corners program, which brought national attention to the issue. The program detailed how these secret payments are made without the knowledge of apartment owners, ultimately affecting their financial obligations.

In response to these revelations, CHOICE and its partners are urging the government to conduct a comprehensive inquiry into the strata insurance sector. They aim to address the lack of transparency and ensure that consumers are not unfairly burdened by hidden costs.

For strata property owners, this development underscores the importance of scrutinizing insurance policies and being aware of potential undisclosed fees. Staying informed and advocating for greater transparency can help protect against unnecessary financial strain.

Author: Paige Estritori
Published: Saturday 28th March, 2026

Please Note: If this information affects you or is relevant to your circumstances, seek advice from a licensed professional.

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