According to Gallagher Bassett's annual industry survey, premium affordability has emerged as the foremost concern for Australian insurers. Factors such as rising inflation, climate-related losses, and regulatory pressures are influencing premium pricing and coverage availability. The Insurance Council of Australia reported insured catastrophe losses of approximately $2.61 billion in 2023–24 and $1.97 billion in 2024–25, with events like Ex-Tropical Cyclone Alfred generating over $1.5 billion in claims. These substantial losses have led to sustained pressure on premiums, increasing the risk of customers discontinuing coverage.
Cybersecurity remains a critical issue, maintaining its position as the second most significant challenge for insurers. Data from the Office of the Australian Information Commissioner indicates that in the first half of 2025, malicious or criminal attacks accounted for 59% of reported data breaches, affecting an average of over 10,000 individuals per incident. As insurers increasingly rely on digital and cloud-based systems, their exposure to cyber threats continues to grow.
Workforce challenges have also intensified, with the difficulty of attracting and retaining skilled employees now ranking as the third most pressing issue. Changing workforce expectations and skills shortages are particularly problematic as insurers strive to enhance digital capabilities and customer focus.
These evolving challenges underscore the need for insurers to adopt proactive cost management strategies, enhance risk assessments, and invest in robust cybersecurity measures to navigate the complex landscape of 2026.
Published: Thursday 5th March, 2026
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